Frequently Asked Questions
Section I. What is Man Made Customs? ............................
 
 
Man Made Customs is an online marketplace to buy and sell adventure gear or services.
Section II. Does it cost anything? ......................................
 
 
Currently Man Made Customs is free to use. Stripe payment processing will collect $0.30 + 2.9% of the order total.
Section III. How are payments collected and received? ......
 
 
Payments are collected and received via each shops individual Stripe account. Shops will be able to collect payments from their customers using VISA, MasterCard, American Express, and Discover credit cards.
Section IV. How is shipping calculated? .............................
 
 
Shipping rates are set by individual shop owners. Be sure to contact shop owners if you have any questions regarding shipping fees, or if expedited shipping is available.
Section V. Refunds and returns? .......................................
 
 
Man Made Customs is an online marketplace made up of individual shops. Refunds and returns are handled differently from shop to shop. Be sure to read each individual Shop Policy page before purchasing if you have any questions regarding returns, refunds, or exchanges.
Section VI. Taxes? .............................................................
 
 
Individual shop owners set the appropriate tax rate for their products and services based on their shop's city tax laws, state tax laws, or both.
Section VII. Contact a shop owner? .....................................
 
 
Man Made Customs provides a few different ways to contact a shop owner. An "Ask a Question" button can be found on each individual listing page, and a "Contact Shop Owner" button can be found on every shop home page, which can be used to get answers to any questions you might have.
Department of Man Made Customs January 2018